Frequently Asked Questions (FAQ)
1. What is the delivery time for my order?
Our standard delivery time is between 5 to 9 working days. Please note that during peak seasons or holidays, delivery times may vary.
2. What is your return policy?
We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can return the item in its original condition for a full refund. Please contact our customer service team to initiate a return.
3. How do your products benefit the environment?
Our eco-friendly kitchen towels and cloths are designed with sustainability in mind. By choosing our products, you are:
- Helping to Save Trees: Our towels are made from 100% biodegradable wood pulp, which means fewer trees are cut down for traditional paper products.
- Reducing Waste: Each reusable cloth can replace up to 200 paper towels, significantly decreasing the amount of waste produced in your home.
- Protecting Animal Homes: By opting for sustainable materials, we contribute to preserving natural habitats and minimizing the impact of deforestation on wildlife.
4. Are your products environmentally friendly?
Yes! All our kitchen paper towels and cloths are made from sustainable materials, such as 100% biodegradable wood pulp and cellulose sponge. By choosing our products, you’re helping to save trees and reduce waste.
5. How do I care for my reusable kitchen towels?
Our cloths are durable and can be washed up to 200 times. To maintain their quality, simply machine wash them in cold water and air dry. Avoid using bleach to preserve their vibrant colors.
6. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible. We can only make changes if your order has not yet been processed for shipping.
7. Do you offer international shipping?
Yes, we ship worldwide! No matter where you are, you can enjoy our eco-friendly products.
8. How can I contact customer service?
You can reach our customer service team at contact@ecoenvireoearth.com. We’re here to help you with any questions or concerns!